The physicians and staff at Vascular & Endovascular Center of WNY feel that we can better serve your health care needs if you are familiar with following policies and procedures:

1.      Our staff is available to take your phone calls:

·        Monday; 10 am – 5:30 pm

·        Tuesday;  8 am – 4:30 pm

·        Wednesday;  8 am – 4 pm

·        Thursday;  8 am – 4:30 pm

·        Friday; 8 am – 3 pm

 

The answering service will assist you after these hours.

2.      Office visits are by appointment.

 

3.      In an attempt to minimize everyone’s time in the waiting room, we must advise that if patients are more than 20 minutes late for an appointment, they may need to reschedule their visit.

 

4.      In order to provide you with the highest quality of care possible, we ask that you bring a current medication list to each visit.

 

5.      All medication refill requests are handled electronically, please allow 48 business hours for completion of your request.

 

6.      Disability paperwork and FMLA paperwork will be completed within 5 business days of a qualifying event (discharge from hospital, receipt of paperwork (non-inpatient hospitalization).

                                

7.     Your insurance policy may require a referral to see a specialist.  As a courtesy, we will make one call to your primary care physician to obtain this referral.  However, your health care coverage is a contract between you and the insurance company and it is ultimately your responsibility to make sure the referral is in place.

 

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